(800) 979-0999
(276) 889-1536
Fax (800) 837-0841
9am to 5pm

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Terms & Shipping

Discount Pond Supplies, Inc. Terms and Shipping Information

Ordering Information

Discount Pond Supplies, Inc. is a wholesale distributor, meaning that we sell only to retailers of pond products. We do not sell directly to the public - including hobbyists and non-related business owners. Verification of intent to resale purchased products is needed with first order. This can be in the form of a Nursery Retail license, advertisement to sell water gardening supplies, or similar documentation. This policy of verification is strictly enforced, and is intended to prevent YOUR customers from purchasing directly from us.

Minimum Order

There is no minimum order, Case quantity ordering is not required -- "each" prices are given on all products, and the "each in case quantity" price is discounted.

Freight

Freight charges are billed at actual cost. Most orders are shipped via UPS, unless otherwise requested or noted in catalog. For east-coast customers (east of the Mississippi River), orders of $1500 or more (Excluding Liners, Boxes and Rolls) will be shipped freight prepaid by Discount Pond Supplies, Inc. For customers west of the Mississippi River, orders of $2500 or more (Excluding Liners Boxes and  Rolls) will be shipped freight prepaid by Discount Pond Supplies, Inc. Prepayment of freight charges is forfeited if invoice is not paid within terms. Plants are shipped to ensure arrival of healthy, viable plant life. Therefore, they are shipped separately from dry-goods.

NOTE: Special order and non-stock items are excluded from freight prepayment. Residential delivery, lift gate, appointment scheduling, re-delivery fees, and other accessorial charges are not included in freight prepayment; and are always the responsibility of the consignee.

Damaged Freight

It is important that you inspect all freight carefully upon receipt. On the rare occasion that freight has been damaged by the carrier, please have the driver note damage on bill of lading, or refuse to accept delivery, and notify us immediately. We will promptly ship replacement materials. Should you accept damaged goods by signing for them, the claim for damage becomes your responsibility, and we are then unable to assist you in processing this claim.

Out-of-Stock

We strive to maintain adequate inventory levels to avoid partial shipping of orders. When an item is out-of-stock, it will be placed on backorder, and shipped separately as soon as possible. If you do not want the product shipped at a later date, you must notify us to cancel the backordered item. Aquatic plants are not placed on backorder.

Returns

Items returned Must be in resalable condition, are subject to a 15% restocking fee. The original purchase amount, less the 15% restocking fee, will be refunded via open credit on your account; and can be used on future orders. Please include a note of explanation for the reason for return of any product, and whether replacement product or credit is being requested. Customer is responsible for return freight to us as well as the original freight costs, except for defective items, and items shipped in error by Discount Pond. 

Catalog Pricing

Catalog prices are subject to change without notice. We are not responsible for typographical or printing errors. Please contact us to clarify any prices in question.

Payment Terms

Open accounts of net 30 days are available to established customers upon approval of credit. We also accept VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. Orders can be shipped via COD with additional UPS charges per box. Payment of COD amount must be in the form of cashier’s check or money order - no cash or company checks accepted.

Delinquent Accounts

All accounts must be current before further shipments can be made. A 1.5% monthly finance charge will be assessed on all amounts past due.

Returned Checks

There is a $25.00 fee for any returned check.


Mail to: 

  • P.O. Box 129, 
  • Lebanon, VA 24266 

Ship to: 

  • 847 River Mountain Road, 
  • Lebanon, VA 24266 (no mail) 

INFORMATION & ORDERS:

  • (276) 889-1536 
  • 800-979-0999 
  • Fax (276) 889-3831
  • Fax: 800-837-0841 

Email: 

  • sales@discountpondinc.com