(800) 979-0999
(276) 889-1536
Fax (800) 837-0841
9am to 4pm


Our Order Fulfillment Program


  • We prefer all orders be placed either on our website, by emailing, or by fax.
  • Please include product Item Number (Catalog ID) IF you email or fax!!!

To avoid shipping and product errors:

  • Orders must be in writing and should include your Customer Account number.
  • Orders must include product Item number!
  • Please include all necessary shipping info (Valid street address, phone number etc..) Type of shipping you  prefer and any special instructions.


  • All orders are shipped via UPS, FedEx, or U.S.P.S.
  • Products weighing 150 lbs and greater are shipped via LTL on pallets.
  • We will choose the best possible shipping for your order. 
  • You may specify your choice if you wish.
  • Most orders are shipped in plain brown boxes, or USPS Priority Mail Boxes (if mail), also, We recycle used boxes whenever possible.

What your customer Gets:

  • On all small parcel shipments, Your customer will see our Physical Address, with Your Company Name as the Ship from.
  • We do not enclose ANY type of paper work (invoice/packing-slip etc..)
  • You may provide your own, invoice or packing-slip which we will include in the shipment..
  • Large (truck shipment) orders, and orders of Large Non-Stock items Drop-shipped from the Manufacturer, May show as coming from Discount Pond!

Shipping Time

  • We attempt to ship all orders within 24 hours of receiving.
  • We strongly suggest you send "weekend" orders as you get them! Orders received on Monday Mornings will be shipped "After" orders received over the weekend.
  • If you wish Special services, (Next-Day, 2nd Day, Three-Day etc..) you may specify so at the time of order placement,
    Either in the comment box at checkout, by emailing or by contacting us through the "Chat Box"(lower right corner of your screen)  or the website contact Form.